Thought leadership

The example I use to find out if a new company is right for me

Interviews are a two-way street — you’re interviewing them as much as they’re interviewing you, so do it right

Read the full post for free on Medium

Accessibility affects us all: Celebrating Global Accessibility Awareness Day

Accessibility affects us all: Celebrating Global Accessibility Awareness Day

Discover why digital accessibility matters for everyone — not just a few — and how small design changes can make a big impact this Global Accessibility Awareness Day.

From 2015 to 2024: how real estate websites have evolved

From 2015 to 2024: how real estate websites have evolved

In 2015, I embarked on the journey of buying my first home. At that time, I wrote a blog post critiquing the UX of real estate websites through a, somewhat sarcastic, persona named ‘Kayla’ and listed out ‘her’ (my) user needs and how they weren’t being met. Discover how real estate websites have evolved from 2015 to 2024 through a personal lens. Spoiler alert – it still sucks, but it sucks a little less.

In this blog post, I evaluate how current real estate platforms address user needs such as viewing new properties, staying within budget, accessing accurate information, and managing inspection schedules. It suggests key improvements and practical recommendations for improving real estate website UX.

Triangulating user insights: A mixed methods approach for reliable research

Triangulating user insights: A mixed methods approach for reliable research

More strategic or risky projects often require more evidence to back them up. Traingulating your insights gives stakeholders more confidence to make decisions and to make decisions that they feel more sure of.

The different types of messages UXers need to remember to design

The different types of messages UXers need to remember to design

Handed off your designs only to find many questions raised during development? Remembering to design these 5 types of messages can help make development smoother and ensure better user experiences.

Don’t forget UX in your job applications

Don’t forget UX in your job applications

Don’t forget UX in your job applications. All you need to do is utilise your core UX skills — think about your users (in this case the hiring manager), consider their context of use and design to make things simple for them.

These simple tips to improve your resume and cover letter apply regardless of what the hirer is asking for. Some of these may seem obvious, but the obvious is not always so when people haven’t slowed down to consider the hirers’ perspective (or when first applying for jobs).

Why you need to observe your users

Why you need to observe your users

Sometimes it feels that UX Research has become synonymous with surveys. They’re cheap, easy & can reach large amounts of users. Sounds great, right? Wrong. Surveys are not enough

Four things I wish I knew earlier in my career that I now know

Four things I wish I knew earlier in my career that I now know

I took a pause and then answered four things I am sure they were not expecting. My tips are about how to improve the health and happiness of your work life.