Interviews are a two-way street — you’re interviewing them as much as they’re interviewing you, so do it right
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Whether I’m coaching an associate designer or managing an experienced team, my role is to build trust and psychological safety and help people thrive. The same curiosity I bring to understanding users is the mindset I bring to understanding the people I lead.
I’ve collected tactics over many years through self-directed learning (talks, readings, podcasts), structured professional development (conferences, courses, Melbourne Business School) and from other leaders.
You’ll notice a pattern in every tactic. None of them involves guessing.
They also aren’t forms to complete or assessments to run. They’re structured conversations to have with your team members, individually, early in your journey together
Design hire number one and don't know what to do? Read about the 6 steps I used to set up a design practice from scratch
If no one is listening, it's probably a design problem. The tips in the article will help you craft messages people can actually understand and act on.
Is your style guide being ignored? It’s not just a branding issue — it’s a usability problem. Learn why consistency is core, not optional — and how to get teams on board.
In 2015, I embarked on the journey of buying my first home. At that time, I wrote a blog post critiquing the UX of real estate websites through a, somewhat sarcastic, persona named ‘Kayla’ and listed out ‘her’ (my) user needs and how they weren’t being met. Discover how real estate websites have evolved from 2015 to 2024 through a personal lens. Spoiler alert – it still sucks, but it sucks a little less.
In this blog post, I evaluate how current real estate platforms address user needs such as viewing new properties, staying within budget, accessing accurate information, and managing inspection schedules. It suggests key improvements and practical recommendations for improving real estate website UX.
Read the full post for free on Medium
Read the full post on Medium for free
Lesson 1: Find a way to follow your passions
Lesson 2: You don’t need to know what you want to do or be
Lesson 3: Try different things to find what you like, then find ways to do more of that
Lesson 4: Your career is a jungle gym, not a ladder
Lesson 5: Use social media with intent, only if it brings you joy
Lesson 6: Your mental health and wellbeing is more important than digital exposure
Lesson 7: Promote yourself and share knowledge in a way that is comfortable for you
Don’t forget UX in your job applications. All you need to do is utilise your core UX skills — think about your users (in this case the hiring manager), consider their context of use and design to make things simple for them.
These simple tips to improve your resume and cover letter apply regardless of what the hirer is asking for. Some of these may seem obvious, but the obvious is not always so when people haven’t slowed down to consider the hirers’ perspective (or when first applying for jobs).