Hi, I’m Kayla!
A design and research leader with 10+ years’ experience building UX capability, leading multidisciplinary teams and embedding human-centred design into complex organisations across healthcare, employment and service delivery environments.
I design experiences that influence what people think, see, feel and do before, during and after interacting with products and services. I work end-to-end across digital, communication channels, call centres, hardware, physical environments, and the operational systems, processes and staff experiences that enable consistent, accessible and effective customer outcomes.
Learn more about me or view more of my work: UX, Research, Public Speaking, Leadership
Latest blog posts
Interested in learning about Interaction Design?
Sign up for my course on SkillShare on Interaction Design, where you’ll learn how to create user flows, sketch interfaces and firm them up in Wireframes and Prototypes and more!
You’ll get a one-month free trial to Skillshare Premium if you sign up using my link: https://skl.sh/2Fw7jf2
From the gram
Whether I’m coaching an associate designer or managing an experienced team, my role is to build trust and psychological safety and help people thrive. The same curiosity I bring to understanding users is the mindset I bring to understanding the people I lead.
I’ve collected tactics over many years through self-directed learning (talks, readings, podcasts), structured professional development (conferences, courses, Melbourne Business School) and from other leaders.
You’ll notice a pattern in every tactic. None of them involves guessing.
They also aren’t forms to complete or assessments to run. They’re structured conversations to have with your team members, individually, early in your journey together