Whether I’m coaching an associate designer or managing an experienced team, my role is to build trust and psychological safety and help people thrive. The same curiosity I bring to understanding users is the mindset I bring to understanding the people I lead.

I’ve collected tactics over many years through self-directed learning (talks, readings, podcasts), structured professional development (conferences, courses, Melbourne Business School) and from other leaders.

You’ll notice a pattern in every tactic. None of them involves guessing.

They also aren’t forms to complete or assessments to run. They’re structured conversations to have with your team members, individually, early in your journey together