gave a talk at UX Australia 2016 in Melbourne (August 25–26) . No one sets out to intentionally design a system that is hard to use for — or worse, excludes or discriminates against — some users. Designers are trying their best. You’re probably a good person, but a human nonetheless, therefore not perfect. Design can only be as good as the people who make it. Conversely, design is as flawed as the people who make it.