Sometimes it feels that UX Research has become synonymous with surveys. They’re cheap, easy & can reach large amounts of users. Sounds great, right? Wrong. Surveys are not enough
I took a pause and then answered four things I am sure they were not expecting. My tips are about how to improve the health and happiness of your work life.
After just 0.1 second users start to perceive a delay if your app isn’t doing The Thing™ that they just told it to do. We needed to buy 8.5 seconds. We had to manipulate (percieved) time.
There are predictable questions I get asked over and over again when someone finds out what I research, and that I have 2 microchips inside my body. These same questions pop up on social media every time I appear on TV or in the news.
Some people refused to believe the reality of how these chips work, and there’s no point trying to change these minds; the “the Government is secretley tracking you with a microchip you received at birth, it’s all about the New World Order and they’ll switch you off if you don’t comply” crowd.
This post is not for them. This post answers the FAQs for people genuinely interested in learning about the technology and educating themselves on the reality.
At SEEK we’ve been experimenting with the SUPR-Q. We first ran it as part of a usability test in face to face research (n=5) to trial, and then went full scale using an on site Hotjar poll (n=1,811) to get a more representative sample for our first benchmark. The SUPR-Q (Standardized User Experience Percentile Rank Questionnaire) is an 8 item questionnaire developed by MeasuringU that is used to measure the quality of the user experience. What actually impacts users likelihood to recommend?
Last week a few of us from SEEK went to UX Australia, a conference dedicated to all things user experience. I gave a 10-minute talk at UX Australia which was recorded and will eventually be available but in the mean time here’s a sneak peak.
By now we all know we are not the user, it has been drilled in to us enough times. But how do you design for people you might not know exist. How many genders are there? You might think two if you’ve never met an intersex person.
The Apple Watch is set to hit stores in April, and there's been lots of speculation of what your favourite apps will look like, and what use it will be. What I want to speculate on is how people may use the heartbeat sharing feature - what possible use cases do users have for this? I can think of a few that may be used, so perhaps this feature is nothing to scoff at.
UXmas is an advent calendar for UX professionals - containing articles, thoughts, drawings and freebies from UXers from all over.
This is just a quick note to update you that after following UXmas since it's inception in 2012 I was the present your true love gave to you on the 7th day of UXmas! You can read my article about Automagic here and follow UXmas in the countdown to Christmas at www.uxmas.com
Quality Triangle
If you've done any sort of formal training, or first year university IT or business classes, you may be familiar with the quality triangle. The quality of a product depends on your ability to balance the factors at each point of the triangle - Time, Scope, Budget.
For us UX designers we work in a different triangle which I'd like to introduce - the triangle of needs.
Triangle of Needs
UXers need to balance the business needs, the user needs and the tech needs. The inside of the triangle is the "needs", or the requirements / stories for the Product to be built.
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