“Design thinking” and “the double diamond” are perhaps some of the most abused terms in tech today. While exploring more than one solution is a step in the right direction, design thinking without design research is only a quarter of the way there…
Leadership, Thought leadership
Whether I’m coaching an associate designer or managing an experienced team, my role is to build trust and psychological safety and help people thrive. The same curiosity I bring to understanding users is the mindset I bring to understanding the people I lead.
I’ve collected tactics over many years through self-directed learning (talks, readings, podcasts), structured professional development (conferences, courses, Melbourne Business School) and from other leaders.
You’ll notice a pattern in every tactic. None of them involves guessing.
They also aren’t forms to complete or assessments to run. They’re structured conversations to have with your team members, individually, early in your journey together
Leadership, Thought leadership, Work example
Design hire number one and don't know what to do? Read about the 6 steps I used to set up a design practice from scratch
Work example
If no one is listening, it's probably a design problem. The tips in the article will help you craft messages people can actually understand and act on.
Work example
Is your style guide being ignored? It’s not just a branding issue — it’s a usability problem. Learn why consistency is core, not optional — and how to get teams on board.
Thought leadership
In 2015, I embarked on the journey of buying my first home. At that time, I wrote a blog post critiquing the UX of real estate websites through a, somewhat sarcastic, persona named ‘Kayla’ and listed out ‘her’ (my) user needs and how they weren’t being met. Discover how real estate websites have evolved from 2015 to 2024 through a personal lens. Spoiler alert – it still sucks, but it sucks a little less.
In this blog post, I evaluate how current real estate platforms address user needs such as viewing new properties, staying within budget, accessing accurate information, and managing inspection schedules. It suggests key improvements and practical recommendations for improving real estate website UX.
