UX
Kayla Heffernan
Why you need to observe your users

Sometimes it feels that UX Research has become synonymous with surveys. They’re cheap, easy & can reach large amounts of users. Sounds great, right? Wrong. Surveys are not enough

Why you need to observe your users
Kayla Heffernan
Four things I wish I knew earlier in my career ...

I took a pause and then answered four things I am sure they were not expecting. My tips are about how to improve the health and happiness of your work life.

Four things I wish I knew earlier in my career that I now know
SEEK, Portfolio, UX
Kayla Heffernan
Warping the space-time continuum with design

After just 0.1 second users start to perceive a delay if your app isn’t doing The Thing™ that they just told it to do. We needed to buy 8.5 seconds. We had to manipulate (percieved) time.

Warping the space-time continuum with design
Insertables
Kayla Heffernan
NFC & RFID Microchip FAQ’S

There are predictable questions I get asked over and over again when someone finds out what I research, and that I have 2 microchips inside my body. These same questions pop up on social media every time I appear on TV or in the news.

Some people refused to believe the reality of how these chips work, and there’s no point trying to change these minds; the “the Government is secretley tracking you with a microchip you received at birth, it’s all about the New World Order and they’ll switch you off if you don’t comply” crowd.

This post is not for them. This post answers the FAQs for people genuinely interested in learning about the technology and educating themselves on the reality.

NFC & RFID Microchip FAQ’S
SEEK, UX
Kayla Heffernan
Understanding how the SUPR-Q impacts the NPS

At SEEK we’ve been experimenting with the SUPR-Q. We first ran it as part of a usability test in face to face research (n=5) to trial, and then went full scale using an on site Hotjar poll (n=1,811) to get a more representative sample for our first benchmark.  The SUPR-Q (Standardized User Experience Percentile Rank Questionnaire) is an 8 item questionnaire developed by MeasuringU that is used to measure the quality of the user experience. What actually impacts users likelihood to recommend?

Understanding how the SUPR-Q impacts the NPS

Usability Testing

UX of le Grill

After a sleepless night, I decided to give up on trying to make it to the land of nod and get up and do some work. After a few hours I decided it was breakfast time, and I could have a nice cooked breakfast before heading to work. Being in the new house, I was working with an oven I'd never come across. I decided to grill an English muffin and upon looking at the nob on the oven it was not evident at all what symbol was what. I clicked them around a bit, putting my hand in the oven to see what was on and no luck. I ended up having to get out the oven instructions (quoting The Simpsons "le grill - what the hell is that!") and decode what the funny symbols were meant to be. 

Iconography is difficult. This is why we need to user test! 

Iconography is difficult. This is why we need to user test! 

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