I am fortunate enough that I occasionally get to speak on panels, many with students. And because I’m a UXer through and through, I do a bit of research before the panel. Here’s what 8 designers wish they could tell their younger selves…

I know, I know — skeuomorphism ? What is it, 2012?

But, I’m not talking about Skeuomorphic design (where digital things look like real-world things e.g. your bin icon looking like a ... well… bin), I’m talking about skeuomorphism in the way users think about your product in relation to other products in the marketplace.

Icons are everywhere. But what do they mean? When do I use an icon, and when do I not? What icon means save - a floppy disk, a star, a heart, a pin, a bookmark…? 💾⭐️❤️📌🔖 Read on to find out

After just 0.1 second users start to perceive a delay if your app isn’t doing The Thing™ that they just told it to do. We needed to buy 8.5 seconds. We had to manipulate (percieved) time.

At SEEK we’ve been experimenting with the SUPR-Q. We had a few hypotheses from our first study that we’ve explored through our second SUPR-Q Study. These are:

1. Tool limitations may negatively impact scores 

2. Drop off could be addressed by improving the survey design

3. Even with addressing 1) and 2) the NPS would likely still be lower when measured as part of the SUPR-Q than an individual NPS rating, and skew towards aesthetic feedback given the questions asked.

At SEEK we’ve been experimenting with the SUPR-Q. We first ran it as part of a usability test in face to face research (n=5) to trial, and then went full scale using an on site Hotjar poll (n=1,811) to get a more representative sample for our first benchmark.  The SUPR-Q (Standardized User Experience Percentile Rank Questionnaire) is an 8 item questionnaire developed by MeasuringU that is used to measure the quality of the user experience. What actually impacts users likelihood to recommend?

Are ghost buttons really as bad as they've been made out to be? Ghost buttons are often touted as low-affordance, and it’s true of many of the examples we see  — buttons with poor contrast placed over images making them difficult to use and confounds A/B tests. We say we are comparing ghost buttons and ‘normal’ buttons but we are really testing accessible vs inaccessible buttons, high vs low contrast designs, high affordance vs low affordance designs (and it’s not a surprise that ghost buttons lose). What happens when we test an accessible ghost button against an accessible solid button?

At SEEK we  introduced new Hack Skills activities to prep staff for our upcoming Hack 8. We kicked off with a 2 part design thinking workshop. This week we dive in we the practical exercises we taught in the workshops.

At SEEK we  introduced new Hack Skills activities to prep staff for our upcoming Hack 8. We kicked off with a 2 part design thinking workshop. Learn what design thinking is in part 1. 

We often make assumptions about blind users, however blind users are not homogenous. They differ as much as sighted users in terms of technical ability and search strategies. Just as not every sighted person is tech savvy, not every blind person knows how to use a screen reader well, or utilizes all the power features. This literature review explains the online and search behaviours of blind individuals