I am a user and experiencer of products, frustrated with mediocrity. Always an advocate for all users and always fighting for the best, inclusive, user experience for everyone
Senior UX Designer @ SEEK Ltd.
March 2015 - Present
Our goal is to help people live more fulfilling and productive working lives and to help organisations succeed. We do this by matching the best talent with the best job. I work across SEEK Employment and SEEK Business. I try to blog about my work to act as a portfolio.
UX Designer @ Apparel21
March 2012 - March 2015
Apparel21 makes fashion for the software industry, primarily an ERP, also called Apparel21, and supporting products: POS (point of sale) System, web-based Mailer app and mobile optimised Stock Finder app.
Most of my work at Apparel21 was working on the existing ERP, however I did work on one large green-field project and documented my process here: UX process for 'Product X'
For the development of an app as part of my thesis research I was the only UXer on the team. I facilitated design and research, with other members of the team contributing.
As anyone in tech knows, family will always ask you for help when their computer breaks. When you're a UXer you get that too (especially since older members of the family often don't understand what you do other than "work with computers") but you also get everyone's idea for an app asking for UX advice. The UX doctor - show me an interface and I'll diagnose what's wrong with it when they can't put their finger on why it doesn't look right. Of course, I always say that I don't know the best advice, we need to talk to the intended users to know that, but I enjoy providing the quick fixes that make the interface look "right".
Other relevant experience
- Recurring guest lecturer at The University of Melbourne on Requirements Engineering, Usability and Emerging Technologies (insertables)
Senior academic tutor at The University of Melbourne, Impact of Digitisation
Affinity mapping is the easiest way to deal with large amounts of qualitative data and see the patterns that are emerging .
I like to make the complex, simple. My thesis research involved displaying complex messages, simply, with visual statistics.
I enjoyed thinking outside the post-it note and coming up with multiple ways to present this information, and, of course, testing this with users to ensure that they understood what the visuals are trying to communicate.
I have experience conducting workshops with various stakeholders and end users to understand varying needs.
WIREFRAME AND PROTOTYPES
I am a huge advocate of the benefits of wireframes and prototypes. Words often fail when trying to describe design vision, so I communicate using the best fidelity for the purpose: a sketch on the whiteboard; a scribble using my handy sharpie; low fidelity wireframes; or pixel perfect.
I have used personas in both academic and industry contexts. I introduced personas to Apparel21 after findings broad ideas of the user were not helping us design for them. Personas were created from aggregated discussions and observations with real users.
Besides my normal day-to-day UX research - usability testing, qualitative and quantitative analysis, concept validation etc - I have published research as part of my Masters (completed) and PhD (in progress).
The UX of Insertables - Devices in, through, and underneath the skin
Everything to do with my current PhD research is on the Insertables Page
It is known that researchers, artists and hobbyists have augmented their bodies in new ways by voluntarily inserting non-medical devices. However, what devices are being used for and why insertable was the mode selected, are not well documented. Prior work documents single case studies or individual participant use. There is a research gap to understand what people are inserting into themselves voluntarily and why? This knowledge will inform future use and design and position insertables as a device mode of choice for users and a legitimate category for hardware manufactures, HCI researchers and interaction designers alike.
Developing Interactive e-Health Apps for Complex Messages: Leveraging the Safe-D Case Study (Masters Research)
Smartphone devices have become ubiquitous, and with this e-health apps common. However, the efficacies of available e-health apps vary greatly due to lack of behavioural change theory, scientific foundations and healthcare professional involvement in development. My masters research leveraged the Safe-D case study to develop an app, also named Safe-D, to improve vitamin D status in young women, safely, through persuading UV exposure.
Heffernan KJ, Chang S, Maclean ST, Callegari ET, Garland SM, Reavley NJ, Varigos GA, Wark JD (2016) Guidelines and Recommendations for Developing Interactive eHealth Apps for Complex Messaging in Health Promotion JMIR mHealth uHealth 4(1):e14 DOI: 10.2196/mhealth.4423 http://mhealth.jmir.org/2016/1/e14
Journal of General Practice
Heffernan KJ, Chang S, Maclean ST, Callegari ET, Garland SM, et al. (2014) The potential of eHealth Apps to Support Targeted Complex Health Messages. J Gen Practice 2:182. doi: 10.4172/2329-9126.1000182
This poster was presented at ANZBMS 2014 (Australia & New Zealand Bone & Mineral Society 2014 Annual Scientific Meeting) to visually explain our research undertaken prior to beginning the development of the Safe-D application.
There's no other way to start a UCD process, than researching the user. My research skills from industry and academia include:
- Traditional observational usability-lab based research
- Qualitative interviews
- Literature reviews
- Quantitative data analysis from usage logs
Designing for users you didn't know existed
The Web Meetup, September 2017. Watch below
UX Australia, Melbourne 2016. Listen below
Designing for People you didn't know existed
UX Australia, Brisbane 2015. Listen below
- PauseFest (2018)
- Buzzconf (2017)
- Ladies that UX (2017)
- The Web Meetup (2017)
- A11y Bytes (2017)
- Buzzconf meetup (2017)
- Guest lecture at The University of Melbourne - Emerging Technologies (2015, 2016, 2017)
- DLVT Student Careers Forum (2016, 2015)
- Melbourne Geek Night (2016)
- CHI (2016) San Jose
- Melbourne University IDL (2014, 2015, 2016)
- UX Australia Melbourne redux (2015)
- UX Gatherings (2015)
- IxDA meetup (2015)
- Future of IT Careers Panel (2015)
- Careers Panel (2015)
- Quantified Self Meet-up (2014)
- Health Informatic Society of Australia (HISA) AGM 2014
- Guest lecture at The University of Melbourne - Requirements Engineering 2014
- Guest lecture at The University of Melbourne - Usability Testing 2014
- Health Informatics Knowledge Management Workshop (HIMK2014) at Australasian Computer Science Week
- Return to Studies (2014)
- Student Careers Forum - Victorian IT Teachers Association (VITA) Conference and Expo (2013)